And as for customer service, LA Fitness is the worst! They always seem to have this attitude towards people, especially if you ask them for help...as if they were doing you a favor. Their system (managing IT system that is) is pretty bad also. I've had problems with my online account were I log on with my user name and password and it shows my wife's account info and not mine...and they have not been able to fix that.
An absolute poor excuse for a gym. Equipment is old and not maintained. Very little of the most important equipment pieces such as only 2 squat rack bars. Lighting is horrible, stains, dirt and dust everywhere. Bad smells everywhere. No towel service, locker rooms beat up and barely usable. Only 1 basketball hoop and the light sensor turns of the lights every 3 minutes... I was trying to think of one positive thing about this gym but there really isn't. I was going to say location but it's totally worth to drive just 10 minutes to 24 super sport, totally worth it.
Just very displeased and will cancel our subscription.
Terrible experience overall - I give them one start since the facilities and equipment are in really good shape. Unfortunately, their customer service and systems are lacking.
You won't feel its low efficiency until you got some trouble. If you simply put the money they asked, and do your exercise, that's fine, and that's why many people give it four or five stars. However, once you encounter some issue, you will experience their least efficient work style. What's worse, it seems there is no customer service department of LA Fitness as a cooperation. I don't think they put their customers first but the profit first. As for the equipment, three stars; trainers, five starts; front desk staffs, four stars; executive staffs, one star. In general, two stars.
Been coming here 3 days a week for 8 years. Great equipment, clean, opens on time. Our company has a corporate membership.
Fist off and most importantly their Kids Club is awful. If you want your kids to just sit and watch TV (of the Spongebob kind) and have the personnel just sit around chatting among themselves, this is your place. Much different experience than what we had experienced at 24Hrs Fitness (my daughters still remember the names of the girls that watched over them while my wife and I worked out).
Don’t really want to complain, it just the way it is. Not all Staff is friendly, specially bad attitude female clerk on front desk! Carpet smell, ripped, Vancouver needs a new gym in the area. Paid for session's and did not used 2 sessions, never get money back. The system is look like the is no management's, clerk's take responsibility of customer service, paying department, and in store complaints center over the phone? How in the world she can take compliance against herself?
Also, we have not been able to consistently go work out because every time we take our daughters, they get sick (which tells you about the cleanliness of the place).
La Fitness is a US Gym based in Vancouver, Washington. La Fitness is located at 7607 NE 5th Ave, Vancouver, WA 98665, USA.
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