Lexy, did an amazing job on my 90 min facial. She was friendly and informative, she suggested how to deal with my problem areas. She made sure to make me feel comfortable and relaxed, but we filled the time with good conversation. She recommended great products, I bought some and love them. Only down side is, having to have a membership to get good deals on services there.
Helpful Flexible staff, Good Communication when scheduling appointments and convenient location. Never having had a massage before, they definitely cemented me as a return customer.
Today is the second time I put a request in online for a massage. I've never received a call or an email back to confirm my request. What is the point if you don't get back to your customers? This validates every. As review I see below mine. Impossible to get ahold of, never returning phone calls. I called the location twice today to follow up with my own request and the phone continuously rings with no answer. Wouldn't recommend trying to schedule anything here, it's a waste of time!
Received a gift card for my birthday, I finally decided to use it. Had a one hour massage. And because I had been there, to that location before, 6 years ago I got charge an extra 40 dollars. Because I didn't have a membership. So I actually paid 90$ for a one hour massage, that was half ass. They spent more time on my wrist then my back. Never above the knee.NEVER NEVER NEVER WILL I EVER VISIT A MASSAGE ENVY! SAVE YOUR MONEY GO ON GROUPON AND GET SOMETHING WORTH YOUR MONEY!
I bought two gift cards near Valentine's day and the gal at the desk told me I didn't need them since they had my information. So to my surprise once I FINALLY get an appointment I am not able to do that because the manager, who is impossible to reach and also lied about returning my call, tells me they just changed that right rule. She goes on to tell me she will get a new one sent in a few days and call me back, which she didn't. I called them, with no return call a couple weeks later, then again over a month later. I get a voicemail saying "sorry this is out of our hands now". Terrible management! Front desk girl was very nice when I purchased the gift cards though.
Massage Envy West Vancouver is a US Beauty Salon based in Vancouver, Washington. Massage Envy West Vancouver is located at 8802 NE 5th Ave, Vancouver, WA 98665, USA.
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