I just had to get 2 of my back molars extracted yesterday. Dr. Gordon did it within about 1.5 hours. Other than the fact I got extractions done, her and the rest of the staff were more than wonderful. I was terrified and they made the whole experience as comfortable as one could. Thank you very much Aadland.
- Female dentist (something I was looking for in particular because, unlike a previous commenter, I actually specifically seek to support women-owned businesses)
The main reason for my upset is that I recently reached out to Aadland dental in hopes of correcting this on my credit, as it is financially impacting my family through a home purchase. Despite my explanation, I was met with condescension (please don't call me "sweetie"), inflexibility, and what can only be described as callus vindictiveness. It was clear that the office manager could not and did not believe my explanation, and Dr. Aadland herself said that it wasn't something they were willing to ask the credit reporter to remove (I can only assume on principle). I basically begged that they reconsider, and I was flat told "no".
Fast forward several months, I received a call from a collector, stating that I have an unpaid balance of approx $200. As someone who takes my credit/debit very seriously, I was very alarmed and contacted the office immediately to confirm. It was then that I was told that I had an unpaid balance from my visits. When I explained that I had no knowledge of the balance (read above), I was promptly told that I had received several bills in the mail. Now, this is definitely my bad, as I routinely throw out mail that I anticipate being junk mail, which I likely did in this case. Even still, I never received and email or phone call from the office, to which the office manager stated they were not obligated to do so (true, but still). I immediately paid the account in full.
Love this dental practice! Can't say enough good things about them. Staff is friendly, appointments start on time and are quick. I love that for longer procedures, you can watch Netflix to keep your mind off what is going on. I also appreciated that they make crowns right there so you get the permanent crown the same day! Love this practice!
- State of the art technology (Netflix during a filing?!)
I really wanted to like Aadland Dental. And, in many ways, I did like Aadland dental.
The Pros:
Most amazing dentist, staff and dental office ever. When I go to an appointment I feel like I am heading to the spa. It is a beautiful space and the team makes you feel at home. Dr. Aadland has the most gentle hands; no matter what dental work I am getting done, it's as if I can barely feel the work being done. I drive from Portland to Vancouver because I can't imagine going anywhere else!
- Clean, friendly office environment
However, I am disappointed that my experience ended very negatively, as a result of the billing process completed by Aadland, as well as the experience I had today with their office manager.
I post this so that others can make sure this doesn't happen to them. Be sure to ask for an estimate of all services, before they are performed, and ask to pay up front (the latter of which I did). Even still, be sure to question anytime you are told you don't owe for a service. And (as a good general piece of advice) don't assume you don't owe money and open all your mail (my clear miss).
Needless to say, this $200 late payment will cost me thousands in the long run. And Aadland dental definitely played a hand in this by not providing information upfront, as well as giving misinformation upfront (whether they believe this to be true or not).
Had my first appointment today and I was very surprised. The staff was amazing and very knowledgeable. I will definitely be making this my place of choice from now on!
The story goes that in 2015 my husband and I visited Aadland to have a few procedures done. I was new to this dentist and new to my dental insurance, but I wasn't given any breakdown of coverage by Aadland. Additionally, I was never shown an estimate of charges for booked or completed procedures. Ultimately, after my husband and I had completed 4 appointments, I asked a woman at the front desk how much I owed, to which she exclaimed, "Wow, nothing! You must have a great employer- Your insurance covered everything!". The excitement and friendliness is the main reason I remember this comment and interaction very clearly, even two years later.
Aadland Dental is a US Dentist based in Vancouver, Washington. Aadland Dental is located at 2702 NE 78th St #104, Vancouver, WA 98665, USA.
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