We took our 2011 BMW to Ron's to get the airbag light and horn fixed. When they fixed those items, the traction control light came on. They called and told us that it may be something that happened when they fixed the other items, but it had to go to a different shop to fix the problem. They got it fixed and didn't charge us. If they were dishonest, they would not have told us it could of been from the other work done and made us pay to get it fixed too. When we picked it up it had a scratch on it that wasn't there when we took it in. (They do a walk around and notate any damage) This damage could have been from an employee, a customer or done at the other shop they took it to. Regardless, they fixed it, and a spot on the bumper that was already on the car at no charge. They also detailed it and found a key fob inside that had been missing for a year!! Thank you Jon and Steve for EXCELLENT work and customer service. We will tell everyone about you.
I'm always so weary of shops. Have been screwed over so many times. Finally found a shop that is honest, timely and does phenominal work. Steve and his crew are a great team. Give these guys your business! Five stars.
Ron’s Automotive in Hazel Dell. Wow!
I highly recommend Ron's. I own a trailer dealership and know from experience that most people won't take the time to post when they get good, honest service. They usually only post when they want to complain.
Customer service was beyond EXCELENT!!! from the moment he accepted my accident repairs to the moment I got my car back (less than 2 weeks) very caring and compassionate about my needs with my car and how soon he could get it back to me. I called and they knew my number and always had good news from the moment the phone was answered!! I would recommend Ron’s a million times to a million people. Nothing makes an accident easier than knowing your car is in good hands! My car looked better than before when it was returned to me and for that I am very thankful!!!
I brought them a serious electrical problem on my truck (broken wire I attempted to fix) and they went well above and beyond on the repair. Not only did they fix the problem I created but they found another wire issue in the door and repaired that too. It does not end there. Since I could not roll up my windows (initial wire problem) I had to duct tape some clear vinyl on both the driver and passenger windows until I could get the issue fixed. They removed that duct tape, vinyl material, the sticky residue from that duct tape, washed the outside of the truck and cleaned the inside windows. I highly recommend these folks for your car care needs. They professionally fixed my automotive needs and did my windows! Who does that anymore? These guys are great!
Honestly could not say enough good things about this place. First of, this location made space for my car when they already had a lot on their plate for the day when I accidentally scheduled my oil change appointment for the other location at Cascade Park(which apparently happens often to them?). Secondly, I loved the feedback I received about the health of my car and the recommendations via email for what I should be aware of with an additional follow up call to explain everything. Jon was very honest and never had I felt that he upselling more parts and services. He was sincere and actually spent the time to educate me when I had questions. I ended up asking for additional services afterwards and they completed everything within very reasonable time frame at a super reasonable cost. Additionally, they provide a shuttle if you live/work nearby to drop off/ pick you up when the car is ready. The only places I've seen this at are the auto dealers! Exceptional service and reasonable prices, cannot ask for more! You just made a long term customer!
Ron S Automotive Hazel Dell is a US Car Dealer based in Vancouver, Washington. Ron S Automotive Hazel Dell is located at 7818 NE 30th Ave, Vancouver, WA 98665, USA.
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